Terms and Conditions

1. Introduction

Welcome to Salamander Sparkle. By accessing or using our website, or by engaging our cleaning services, you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our website or services.

2. Services Offered

Salamander Sparkle provides a range of professional cleaning services, including but not limited to:

• Office Cleaning
• Janitorial Services
• Deep Cleaning
• Window Cleaning
• Carpet Cleaning
• End-of-Tenancy Cleaning
• Post-Construction Cleaning
• Pressure Washing

Specific details, scope, and pricing for each service will be provided in a separate quote or service agreement.

3. Booking and Cancellations

All service bookings are subject to availability. To book a service, please contact us via phone at 0117 496 0833 or email at [email protected]. For cancellations or rescheduling, we require at least 24 hours' notice. Failure to provide adequate notice may result in a cancellation fee being charged.

4. Pricing and Payments

Our pricing is based on the specific service required, the size of the area, and the estimated time. All prices quoted will be in GBP (£). Payment terms will be outlined in your service agreement. We accept bank transfers and major credit/debit cards. Late payments may incur additional charges.

5. Client Responsibilities

Clients are requested to:

• Provide free access to the property at the agreed-upon time.
• Ensure the premises are safe for our staff to work in.
• Inform us of any specific instructions or areas of concern prior to the service commencement.
• Secure or remove any fragile, valuable, or sentimental items. While we take utmost care, Salamander Sparkle is not liable for damage to items not properly secured or removed.

6. Guarantees and Complaints

We strive for 100% customer satisfaction. If you are not entirely satisfied with a service, please notify us within 24 hours of completion. We will arrange a re-clean of the specific area(s) at no extra cost. Complaints made after 24 hours may not be eligible for a complimentary re-clean.

7. Liability

Salamander Sparkle carries comprehensive insurance for public liability and damage. Our liability is limited to the extent of our insurance coverage. We are not liable for pre-existing damage or wear and tear, or for any damage resulting from faulty products or equipment supplied by the client.

8. Intellectual Property

The content, design, and layout of this website are the intellectual property of Salamander Sparkle. You may not reproduce, distribute, or use any content from this website without our express written permission.

9. Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal data. By using our website and services, you consent to the data practices described in our Privacy Policy.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

Salamander Sparkle reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of our website or services after any such changes constitutes your acceptance of the new Terms and Conditions.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• By email: [email protected]
• By phone: 0117 496 0833
• By post: 14 Beechwood Drive, Suite 201, Bristol, BS9 4BU, UK