Privacy Policy - Salamander Sparkle

1. Introduction

Welcome to Salamander Sparkle. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit our website (www.salamandersparkle.co.uk) or interact with us in any way (e.g., via phone, email, or social media).

This policy is in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Salamander Sparkle is a cleaning services company based in Bristol, UK. Our registered address is 14 Beechwood Drive, Suite 201, Bristol, BS9 4BU, UK. For any data protection queries, you can contact us at [email protected] or call 0117 496 0833.

3. Data We Collect

We may collect and process various types of personal data about you, including:

Identity Data: Name, title, date of birth.
Contact Data: Billing address, delivery address, email address, telephone numbers.
Financial Data: Bank account and payment card details (processed securely by third-party payment providers).
Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

4. How We Collect Your Data

We use different methods to collect data from and about you, including:

Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you: request a quote for our services; create an account on our website; subscribe to our service or publications; request marketing to be sent to you; or give us some feedback.
Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources such as analytics providers (e.g., Google Analytics).

5. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To provide and manage our services to you.
To process and deliver your orders for services.
To manage our relationship with you, which will include: (a) notifying you about changes to our terms or privacy policy; (b) asking you to leave a review or take a survey.
To enable you to partake in a prize draw, competition, or complete a survey.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

6. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes described in section 5:

Internal third parties: Other companies in our group acting as joint controllers or processors.
External third parties: Service providers acting as processors who provide IT and system administration services; professional advisors acting as processors or joint controllers; HMRC, regulators, and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at [email protected].

9. Changes to the Privacy Policy

We keep our Privacy Policy under regular review. This version was last updated on 1st January 2024. Any changes we may make to our privacy policy in the future will be posted on this page.